Summary Manages the overall operation of the branch to include the 
Operations Manager and Financial Services Associate staff primarily 
focused on creating a positive work environment, community 
development, increasing growth & profitability, and providing 
accurate and superior customer service by performing the following 
duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other 
duties may be assigned.

Conducts sales debriefs, weekly staff meetings, goal setting, and in-
branch promotions to ensure support of current campaigns & alignment 
to corporate strategy

Supports Operations Manager in the FTE Staffing & Scheduling process 
ensuring the branch is has appropriate staffing considering 
scheduling, training, vacation, leaves of absence, sickness, and 
duty assignments ensuring the efficient operation of the branch

Provides guidance, leadership, and coaching to the Operations 
Manager & platform staff; confers with subordinate personnel to 
discuss operational & procedural changes; provides counseling and 
recognition

Conducts quarterly Operations Manager cash audits as part of the 
Risk Management Review process ensuring proper cash control

Maintains a customer service culture by focusing on customer needs 
and managing staff to high customer service levels

Leads the branch staff to achieve optimum sales referrals through 
effective sales campaigns/programs, sales coaching, development and 
behavior modeling

Performs managerial duties including hiring, progression monitoring, 
promotion, quarterly career path & performance coaching, and 
performance evaluation

Participates in and manages the lending function of the branch to 
include both consumer and small business; examines and evaluates 
loan applications

Directs, coordinates, and monitors activities to implement 
institution's policies, procedures, and practices concerning 
granting or extending lines of credit, real estate loans, and 
consumer credit loans

Actively involved in the outside calling program developing existing 
customers, centers of influence, and prospects; Contacts customers 
and businesses, community, and civic organization to promote 
goodwill and generate new business

Manages asset quality through delinquency tracking and past due loan 
collection

Directs activities involving implementation of establishment 
services and functions including collecting delinquent accounts, 
authorizing loans or opening savings accounts

Compiles required and special branch reporting as requested

Compiles and accurately reports all financial data as required by 
governmental regulations

Establishes procedures for custody and control of assets, records, 
loan collateral, and securities to ensure safekeeping

Collects data to analyze the present and future financial status of 
the branch

Ensures Branch Opening and Closing procedures are followed to 
include balancing the branch, locking the vault, and setting the 
alarms


Secondary Duties 

Completes Weekly Branch Assessment ensuring branches are 
professional in appearance

Coordinates completion of branch regulatory compliance through 
computer-based training module completion and other Hancock 
University efforts/classes

Coordinates Branch Disaster Recovery Planning with Branch Operations 
Manager to ensure employees are prepared for all facets of pre and 
post-disaster events

Coordinates or provides employee training to improve efficiency and 
ensure conformance to standard procedures and practices

Attends Branch Manager meetings conducted by Cluster or Division 
Manager to stay informed

Handles in-branch operational customer complaints from inception to 
resolution

Establishes and maintains contact with banking-related industries 
such as insurance, real estate, and securities

Serves as an authorized signer on official checks

Enforces personnel professionalism to include demeanor, dress, and 
station orderliness


Supervisory Responsibilities 

Manages one or two subordinate supervisors who supervise several 
employees in the Platform and Branch Operations department and is 
responsible for the overall direction, coordination and evaluation 
of these units; May directly supervises some non-supervisory 
employees. Carries out supervisory responsibilities in accordance 
with the organization's policies and applicable laws; 
Responsibilities include interviewing, hiring, and training 
employees; planning, assigning, and directing work; appraising 
performance; rewarding and disciplining employees; addressing 
complaints and resolving problems.


Qualifications To perform this job successfully, an individual must 
be able to perform each essential duty satisfactorily. The 
requirements listed below are representative of the knowledge, 
skill, and/or ability required.

Education and/or Experience 

Bachelor's degree from a four-year college or university and three 
to four years related experience or an equivalent combination of 
education and experience for level I with more experience as the 
levels increase

Language Skills 

Ability to communicate effectively orally and in writing using the 
English language; Ability to read, analyze, and interpret general 
business periodicals, professional journals, technical procedures or 
governmental regulations; Ability to write reports, business 
correspondence, and procedure manuals; Ability to effectively 
present information and respond to questions from groups of 
managers, clients, customers and the general public.

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of 
measure, using whole numbers, common fractions and decimals; Ability 
to compute rate, ratio, and percent and to draw and interpret bar 
graphs.

Reasoning Ability 

Ability to solve practical problems and deal with a variety of 
concrete variables in situations where only limited standardization 
exists; Ability to interpret a variety of instructions furnished in 
written, oral, diagram, or schedule form.

Computer Skills 

Ability to learn or knowledge of Microsoft Office products including 
Microsoft Word, Excel, Access and Powerpoint; Ability to learn or 
knowledge of Outlook email program


Certificates, Licenses, Registrations 

No specific certifications, licensure or registrations are needed to 
satisfactorily perform this job.

**FOR A COMPLETE JOB DESCRIPTION AND TO APPLY, PLEASE VISIT 
WWW.HANCOCKBANK.COM/CAREERS or  CLICK HERE **

Assignment of Duties 

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO 
ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME.